Exchange and return policy

Specific cases in which the product is returned or replaced:

•    There must be a clear defect in the product from Brilliant Boutique, taking into account that the customer must inform Brilliant Boutique of the product defects immediately upon receiving the order and within a period not exceeding 24 hours.
•    Contact us, describe product defects and attach photos on Brilliant Boutique WhatsApp: 0558076914
•      The customer is obligated to deliver the order to the shipping company within a maximum of 48 hours after issuing the return or exchange policy; that is, after this period the customer has no right to ask Brilliant Boutique to accept the return or exchange.
•      If the customer wishes to replace the defective product, it will be shipped immediately after the boutique receives the defective product.
•      Brilliant Boutique will bear the shipping costs and fees for returning the defective product.
•   The customer is required to deliver the order to be returned to the nearest branch of the shipping company.
•     In the event of an error in the size on the part of the boutique, the customer has the right to request a replacement of the size with the previously requested size.
•      The boutique disclaims any responsibility in the event of a defect in the abaya due to the customer’s misuse or washing it in a manner contrary to the washing instructions attached to the abaya and explained on the website.
•      If it is discovered that the abaya has been modified by the customer, the boutique has the right to cancel the exchange request and return the same piece to the customer.



*For clarification, a size exchange request may be rejected due to the unavailability of the size to be exchanged, noting that the exchange is only done once.